Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every knitted sock design is redrawn as a knit chart at the machine’s actual gauge before production, because the needle count is the design’s resolution and artwork below the stitch floor dissolves; the chart is the artwork proof supplied for approval, buyers are advised plainly when marks or type require simplification, and photographic or gradient artwork is directed to 360 printed socks, which are described honestly as a different product on a thin smooth synthetic base with a different hand; all knitted socks are constructed with a true knitted heel pocket rather than as tubes, because the heel anchors the sock’s rotation and keeps the design aligned on the leg; sizing is offered in shoe-size bands rather than S/M/L, programmes are stocked as a size curve including tail sizes, and reorders are matched by holding the knit chart and matching yarn dye to the physical reference; yarns are combed with heels and toes reinforced in their own harder-wearing yarns; and retail and fundraiser orders are supplied carded, banded or boxed as specified, with unit cost, intended selling price and margin per pair stated on fundraiser quotations before production.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.